These general terms and conditions apply to all agreements concluded between Sim Factory S.R.L. and its customers (hereinafter “the Customer”) and, in general, to all their commercial relationships. If required, they are supplemented by special terms and conditions. Our general conditions are considered accepted by the Customer placing an order. Special conditions will be binding on us only if expressly accepted in writing. Sim Factory S.R.L. has the right at any time to modify or supplement these General Terms and Conditions, including all possible attachments. Orders placed before any changes will be processed according to the old General Terms and Conditions.
The products depicted in the store are not to be considered a legally binding offer but as an online catalog. Small variations and modifications to product images or descriptions are possible. Sim Factory S.R.L. reserves the right to make any non-substantial technical modifications to its products dictated by production requirements, which it deems appropriate, without obligation to communicate. Unless otherwise agreed upon at the time of purchase, Sim Factory S.R.L. products require installation by Of the customer.
All prices in the online catalog include the Italian VAT currently set at 22%.
By placing an order, you make a binding offer to purchase the products in question from Sim Factory S.R.L. If you place an order with Sim Factory S.R.L., we will send you an email confirming receipt of your order and listing the details. This order confirmation does not constitute acceptance of your offer; it simply informs you that we have received your order. The purchase contract is only concluded upon dispatch confirmation or issuance of the sales invoice. By placing the order, you also confirm that you are at least 18 years old.
Payment is due immediately after the order Unless otherwise agreed, payments must be made through one of these services: PayPal, credit card (Visa, Mastercard, American Express), PagoLight Compass, or direct bank transfer. direct banking.
For all international payments made by bank transfer, all bank charges are borne by the customer. Sim Factory S.R.L. is not responsible for the entire payment management and processing process and cannot guarantee the proper functioning of payment services. Sim Factory S.R.L. has no way of verifying the real identity of the customer, therefore, is not responsible for payments made on our online store with cloned and/or stolen credit cards or unauthorized bank transfers from the account holder; hence, third-party refund requests will not be accepted.
All personal information will be treated confidentially. The person placing the order explicitly consents to the collection, processing, and use of personal data. We do not provide your personal data, including your home address and email address, to third parties without your explicit consent, which can be revoked at any time. An exception is made for our service partners who require data for order processing (e.g., the shipping company entrusted with the shipment and the credit institution entrusted with payment processing). In these cases, the scope of the transmitted data is limited to the minimum necessary
The use of this website is at the user’s risk and peril. We assume no responsibility for constant availability, offers, and services published regarding accuracy, completeness, and functionality. Warranty is in accordance with legal provisions. Any liability for damages arising directly or indirectly from the use of this website is excluded. This website and its associated services are operated with the utmost care, reliability, and availability possible.
However, for technical reasons, it is not possible for these services to be constantly accessible, for the desired connections to be always successfully established, or for stored data to be retained in every circumstance. Therefore, constant availability cannot be guaranteed. Sim Factory S.R.L. undertakes to constantly check the online store to avoid errors or inaccuracies. However, it is possible that the online store may contain, or may contain, errors, inaccuracies, and/or omissions.
Therefore, Sim Factory S.R.L. reserves the right to correct errors, inaccuracies, and/or omissions in the online store, even after an Order has been placed, and further reserves the right to modify and/or update the information at any time, without giving any prior notice to Customers.
Any liability for problems attributable to third-party networks is excluded. The use of other networks is subject to the terms of use of the respective operators. In the event of force majeure, strikes, and limitations on the services of other network operators or in the event of repair and maintenance work by network operators, limitations or disruptions may occur. Sim Factory S.R.L. assumes no responsibility for such failures.For any dispute, the court of Turin, Italy, shall have exclusive jurisdiction. Only the Italian Civil Code shall apply.
